The successful candidate will provide consulting for the design and operation of SIAM and ecosystem processes. The role supports the implementation and management of ITIL processes such as Incident, Problem, Change, and Service Level Management as a subject matter resource on service process issues. This position reports to the SIAM delivery organization.

The successful candidate will have the opportunity to apply and grow their skillset in ITSM, ITIL and SIAM, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGS capabilities in this practice while serving our clients.

As an ITSM/ITIL Consultant, you will:

• Facilitate the processes for ensuring that the new and existing services meet the requirements of Service Integration and Management (SIAM).
• Act as a knowledge resource for the service delivery processes and the design of those processes assigned
• Ensure that processes for service design, transition and operation are followed
• Support the documentation and operation of processes to ensure that services are in compliance with ecosystem policies
• Support the implementation, operation and improvement of service processes, ensuring they are aligned with ecosystem policies
• Build and maintain effective working relationships with Customers and Service Providers
• Ensure continuous service improvement is a pivotal element of the service
• Monitor performance of the services and prescribe changes to improve performance

Required Qualifications:

• Current active secret clearance.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
• Minimum of 3 years of relevant work experience in IT service management
• Excellent communication skills
• Proven track record of successful working directly with business and service managers
• Sound understanding of IT Service Management and clear commitment to ITSM frameworks
• ITIL Foundations certification
• Skilled at fostering collaboration in a complex environment and driving performance achievement and improvements

Preferred Qualifications:

• Six Sigma, Lean
• Proficient with the ServiceNow application suite
• Professional computer systems knowledge, including systems integration and architecture
• Experience working with government clients
• Experience implementing large managed service transition
• Experience delivering infrastructure services in an outsourced environment
• Advanced ITIL certifications

Company Overview

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees.

Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high quality services to the U.S. Federal Government. Learn more about us at www.capgemini-gs.com.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)