Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description 

Shift Requirements: Start times of 2:30pm, 3:00pm or 3:30pm M-F with weekends as assigned or Sunday-Thursday set schedules

Starting Wage: $16.00 per hour (up to $19.20 per hour with Weekend Shift Differential)

Full Time

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

These include:

• Paid time off (at minimum, 20 personal days + 7 holidays per year)

• Medical/Dental/Vision/Life Insurance

• Tuition Reimbursement for eligible US based employees

• 401K with company match and fixed contribution

• Employee Stock Purchase Plan

• Full service cafeteria featuring Starbucks and subsidized Mindful options

• Access to fitness center

• Opportunities to volunteer in the community

• Development groups and training

• On-site Health Clinics

• Onsite Employee Assistance Program Counselors

• Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

• Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

What You’ll Do

• Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.

• Navigate a computerized system for responding and/or troubleshooting to customer questions.  Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.

How You’ll Do It

• Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat

• Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests

• Utilizes multiple systems to respond to, troubleshoot and document customer inquiries

• Leverages 2 standard screens, verbatim scripts and procedures

• Builds the Discover Financial brand by providing industry-leading care and innovative solutions

Qualifications You’ll Need

The Basics

• Strong verbal communication and problem-solving skills

• Ability to multi-task, as needed, to get the job done

Bonus Points If You Have

• High School Diploma or GED

• 1+ years of experience in related field

• A quiet workspace

• Internet service with a minimum speed of 5mbps

• Personal smartphone or a tablet

Keeping our employees safe is a key focus at Discover. This position is based in our Phoenix call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.

*At Discover's discretion this position may be work from home and adjusted back to "in office" at any time

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What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.