Geek Squad Consultation Agent
Our Agents are the first point of contact for clients and command the check-in and check-out experience of client devices. They ask the right questions, listen to client needs, take detailed notes, and partner with our Advanced Repair Agents to fully resolve the issue. It's the Consultant Agent's mission to ensure no client is ever left unserved or underserved.
Responsibilities include:
- Positively engage with the client during the check-in and check-out process
- Ask probing questions, listen and record details, and offer an accurate time estimate for next steps
- Monitor queues and provide status update to clients
- Clearly communicate with team members
- Support Geek Squad efforts to protect the world, one device at a time
- Experience actively using and learning about customer electronics
- Ability to work successfully as part of a team
- Strong ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule inclusive of holidays, nights and weekends
Auto Req. ID736128BR
Employment CategoryServices/Installation/Repair
Job LevelEntry Level
Location Number001092-Columbia Heights-Store
Address3100 14TH ST NW
CityWashington
StateDC
- Salary: Undisclosed
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Functional Area
Technology Sales - Job shift: Flexible
- By Job type: Part-time Job
- Current openings: 1
- Years of experience: N/A
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Key skills
Desired candidate profile:
Education requirement:High School Diploma or GED
US Citizenship Requirement :N/A
Certifications Name :Clearance Level :
N/A
Company Profile
Best Buy
Best Buy is a leading provider of technology products, services and solutions. The company offers expert service at an unbeatable price more than 1.5 billion times a year to the consumers, small business owners and educators who visit our stores, engage with Geek Squad agents or use BestBuy.com or the Best Buy app. The company has operations in the U.S and Canada, where more than 70 percent of the population lives within 15 minutes of a Best Buy store, as well as in Mexico where Best Buy has a physical and online presence. As for our workforce, our employees’ knowledge, passion and commitment are recognized through pay, benefits and other rewards that are among the best in the industry, including an industry-leading employee discount on the latest and greatest products. To learn more about opportunities at Best Buy follow us on twitter @bestbuy_careers and check out our career site http://www.bestbuy-jobs.com/
