Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
Requirements Experience:
Must have a minimum of three (3) years of work experience in a federal government environment providing help desk hardware and software support Bachelor of Computer Science, Information Systems or related field preferred. Five (5) years of equivalent work experience in-lieu of education will be considered.
Your skills and experience could be mission critical for our team supporting the Federal Government and commercial clients in their missions to improve responsiveness to their customers. As a member of our diverse team, you’ll gain valuable career-enhancing experience.
- Salary: Undisclosed
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Functional Area
Computer Networking - Job shift: Day
- By Job type: Full-time Job
- Current openings: 1
- Years of experience: N/A
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Key skills
Desired candidate profile:
Education requirement:B.S.
US Citizenship Requirement :N/A
Certifications Name :Clearance Level :
N/A
Company Profile
Connect Talent Solutions
- With over 30 years of recruitment agency and corporate recruitment experience, Connect Talent Solutions is uniquely positioned to address our clients needs by providing tailored recruiting strategies that target day to day issues that our clients encounter. We are obsessed with time-to-hire and are committed to introducing our clients to the best available talent in the shortest amount time through the use of our many platforms that fit your needs and budget. We're not just interested in filling jobs, we are interested in providing careers for our candidates by maintaining a professional, yet fun and transparent environment which allows us to really understand our candidates needs and strengths and the employers that they would be a great match for. In essence, we are about facilitating true connections and friendships for a career. Our core specialties include "cleared world" recruitment in the following areas: Engineer (Electrical, Computer, Embedded) Systems Engineering Software Development (Autonomous to Full Stack) Cyber Security (all levels) Information Technology (All platforms including Windows, Linux, Unix and SharePoint) Supply Chain Integrated Logistics Specialists Logistics Assembly Technicians Electronic Technicians Programmatic Support Specialists These are just some of the many skills sets that we are capable of identifying. As you can see from the complexity and diverse skill ranges of our track record, we can accommodate almost any challenge put before us. We welcome your inquiries and look forward to discussing your staffing challenges.
